Return and Exchange Policy
14-Day Return Policy
Within 14 days from order dispatch, you may return any product purchased on Wonda Mobile that arrives damaged, defective, missing part or does not match product descripton for free. Wonda Mobile will exchange for a new unit or grant a full refund upon customer's request. You are required to ship the product, along with all original packing back with a tracked shipping method. After we have received and inspected the returned product, we will send you the replacement free of charge.
You may also request for a full refund on the order. We will refund your full ordering amount plus up to £30 to cover your return shipping costs.
If you would like to return an item due to change of mind or other reasons not specified above, you are eligible to pay for the return shipping with tracking, plus an administration fee of £30.
Order Cancellation Before Delivery
You may cancel an order for any reason before it is dispatched for a full refund. You are required to submit your request to us by using "Contact Us" or emailing us at [email protected]. We generally dispatch an order within 3 business days.
Up to £30 return fee will be charged if an order has been dispatched. The return fee is to cover part of the shipping, return shipping and VAT/customs clearance expenses incurred during your order.
Refund will be processed through our payment gateway within 3 business days after the item has been confirmed for return.
- If an item returned has been used or missing content; and thus cannot be directly restocked, a restocking fee up to £100 will be charged. This applies to all return requests.
- All return requests must be submitted to us through "contact us" or email to [email protected] Failing to do so may waive your right to receive a full refund.
- You are required to ship the return merchandise back to us within 5 calendar days after return address and information have been provided to you through email.
- A tracked shipping method is required for all returns. The shipping service has to be reasonably fast, with average listed delivery time within 14 business days.